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If you would like to check any orders, please send an email to [email protected] from your registered email address with your account number and the order number of the trade, and we will check your enquiry and get back to you as soon as possible.

You can find the order number in your trade account tab or history tab.

As an illustration, if you started a sell position on EURUSD at 0.99700 and set a stop loss of 1.00, your stop loss will be activated when the Ask price reaches 1.00. As a result, if the spread at the time is 1 pip, your order might have been closed while the price on the chart was merely 0.0999.

By default, the price charts show BID prices. If the current ASK price is not shown on your platform, you can add it by right-clicking on “Market Watch” and then selecting “Spread Option.”

It’s possible that you did not have enough money to open the position when your pending order was triggered if it hasn’t been executed. If this is the case, the removed pending order will show up in your account history.

Alternatively, the price limit may not have been achieved, preventing the execution of your pending order. Please take note that the ask price for pending buy orders must match your set level, and the bid price for pending sell orders must match your specified level. Please visit our FAQ, “How can I show the ASK price on the platform?” if you are unable to view the current ASK price in your platform.

The formula used to calculate the swap charges depends on the instrument group that is being traded.

Forex: Pip Value X Swap Rate X Number of nights /10

Spot Metals, Energies & Indices: Lot Size (i.e., 0.1 or 1.0) X Swap Rate X Number of nights

Swap charges occur daily for all instruments (triple charge on Friday), and are reviewed on a weekly basis & updated accordingly.

GemForex offers Market Execution across the available platforms, and thus there are no requotes.

Floating spreads vary throughout the trading session, depending on the available liquidity and the market volatility at the time. GemForex offers the best bid and ask prices in relation to the liquidity providers.

A fixed spread account allows you to manage your trading costs more effectively, as you can know in advance the pip difference between the bid and the ask prices

A stop-loss order can be used as an extra risk-reduction measure. A stop-loss order’s proposed price, however, is never guaranteed, due to the fact that the stop-loss order’s price simply acts as a “trigger point”. Your stop-loss order will be regarded as a market order if the price of the traded financial instrument hits the trigger price. A stop-loss order might therefore be carried out at a poorer price as a result. All “stop” orders placed on any of our platforms are subject to this.

At GEMFOREX, we offer CFDs on Forex, Metals, Spot Indices & Spot Energies. Please visit the trading instrument page.

On the GemForex Raw Spread account, spreads on FX & Metals are very low without any mark-up, and there is a commission of $3.00 charged per lot when you open and when you close the position. On all other MT4 & MT5 accounts, we do not charge any commission on any instruments. You are only charged the spread, on which we apply a small mark-up (and any applicable swap charges).

We provide competitive spreads across all of our platforms, with different spreads based on the account type you select. We provide spreads on FX and Metals without a markup on the MT4 Raw Spread account, with a cost of $3.00 per lot (commission is charged when you enter and exit a position.)

Every other MetaTrader 4 and MetaTrader 5 account type we offer has marked-up spreads and no commission. Please see the details for the particular instrument to learn about the minimum and typical spreads for each type of account.