About GEMFOREX
Where are GEMFOREX services available? Where is GEMFOREX regulated? How can I submit a complaint? Customer Support Assistance
Funding & Withdrawals
Why is my account balance different from the amount I deposited? What are our standards of conversion rate? If a deposit is made during the weekends/ public holidays, will it be processed? Does Gemforex accept a deposit that is not matching with the registered name? Do I need to pay any fee for internal transfers between two accounts? Could I deposit when my current balance is showing negative? Can I transfer my funds to another broker? Can I make a withdrawal using a method different from the method I used to deposit? Is my funds safe? What are the limits for each deposit and withdrawal? What funding/withdrawal methods are available? How to make a withdrawal? How to fund my account?
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Getting Started
What should I do when there is an error while trying to upload a document? What is a wallet? What does the error message of “This email is already registered” mean? How long does it take for account verification? How do I close my Gemforex account? How do I change subscriptions / notifications preference? How do I change my registered name? How do I change my registered email address or phone number? How can I change my registered residential address? How can I activate two-factor authentication (2FA)? How to start if I want to become a client?
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MetaTrader 4
How to extract the MT4 log files? How do I create an MT4 trading statement? How can I create an MT4 Investor password? How do I enable ‘One Click Trading’? How do I add Indicators to my MT4 Chart? Will my EA continue to work after I close the platform? How do I install an Expert Advisor (EA) on MT4? Why am I seeing a suffix next to the symbols on my MT4? How to setup a trailing stop? How do I modify or delete a pending order on MT4? How do I place a pending order on MT4? How do I close a position on MT4? How do I place a new order in MT4? How can I show the ASK price on the platform? How can I see the spread on the market watch? How do I use the Market Watch window? How can I find the instruments to trade How can I find GemForex on my MetaTrader? How do I change my MT4 password? What is the timing on the MT4 platform? How do I login to my MT4 account?
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MetaTrader 5
What leverage does GemForex offer? What is the timing on the MT5 platform? How to extract the MT5 log files? How do I create an MT5 trading statement? How can I create an MT5 Investor password? How do I enable ‘One Click Trading’? How do I add Indicators to my MT5 Chart? Will my EA continue to work after I close the platform? How do I install an Expert Advisor (EA) on MT5? Why am I seeing a suffix next to the symbols on my MT5? How to setup a trailing stop? How do I modify or delete a pending order on MT5? How do I place a pending order on MT5? How do I close a position on MT5? How do I place a new order in MT5? How can I show the ASK price on the platform? How can I see the spread on the market watch? How do I use the Market Watch window How can I find the instruments to trade? How can I find GemForex on my MetaTrader? How do I change my MT5 password? How do I login to my MT5 account?
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Platforms
What trading platforms can I trade with?
Trading - General
What is negative balance protection? Liquidity provider Do I need to pay any taxes on the profit I made from my trading activities? What is slippage and how does it occur? What is liquidity? What are Swaps? What is Stop Out level? What is a Stop Out? What is a Take Profit order? What is a Stop Loss order? What is a market order? What is the difference between a stop order and a limit order? What is the difference between Market and Instant execution What is GemForex’s model of execution? What is Spread? What is leverage? What exactly is a CFD?
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Trading - Troubleshooting
What do I do if I have a question or enquiry regarding one of my trades? Why has my pending order been executed or Stop loss/take profit triggered when the price has not reached the specified price? Why has my pending order not executed? How is swap calculated? Will I experience requotes? What are floating spreads? What are fixed spreads? Do you offer guaranteed stop loss? What instruments do you offer for trading? What commissions will I be charged for trading? What spreads do you offer?
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Trading Accounts
What will happen if an account is not active for some time? The difference between a Live and Demo trading account. Can I change my trading account’s leverage? Do you charge any account inactive fees? How can I reset my password? Can I have multiple trading accounts? What happened to my existing account? What leverage does GemForex offer? What account currencies do you offer? Do you offer demo accounts? What types of accounts do you offer? How do I open a live trading account?
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